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th.sortable{cursor:pointer;-webkit-user-select:none;user-select:none}.table th.sortable:hover{color:var(--color-text)}.table-row-active{background:var(--color-surface-2);outline:2px solid var(--color-primary);outline-offset:-2px}.table-row-mine{box-shadow:inset 0 0 0 1px #10b9814d;border-left:4px solid var(--color-success)!important;background:#10b9811a!important}.modal-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:9000;background:#0009;place-items:center;padding:20px 16px;animation:.15s fadeIn;display:grid;position:fixed;inset:0;overflow-y:auto}[data-theme=light] .modal-overlay{-webkit-backdrop-filter:blur(16px)saturate(160%);background:#1e1e5038}.modal{-webkit-backdrop-filter:blur(32px)saturate(180%);border-radius:var(--radius-xl);background:#12121cc7;border:1px solid #ffffff17;border-top-color:#ffffff24;flex-direction:column;align-self:start;width:100%;max-width:520px;margin:auto;animation:.2s cubic-bezier(.34,1.56,.64,1) 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var(--color-primary);outline-offset:2px}.status-dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.status-dot-online{background:var(--color-success)}.status-dot-offline{background:var(--color-text-faint)}.status-dot-busy{background:var(--color-danger)}.status-dot-away{background:var(--color-warning)}.progress-bar{background:var(--color-surface-2);border-radius:3px;width:100%;height:6px;overflow:hidden}.progress-bar-fill{border-radius:3px;height:100%;transition:width .5s}.empty-state{text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:60px 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.kb-pre{background:var(--color-surface-2);border:1px solid var(--color-border);border-radius:var(--radius-md);margin:1em 0;padding:14px 16px;overflow-x:auto}.kb-content .kb-code-block{color:var(--color-text);white-space:pre;font-family:monospace;font-size:.85rem;line-height:1.6}.kb-content .kb-hr{border:none;border-top:1px solid var(--color-border);margin:1.5em 0}.kb-content .kb-link{color:var(--color-primary-light);text-decoration:underline}.kb-content .kb-link:hover{color:var(--color-primary)}.rte-wrapper{border:1px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-surface);overflow:hidden}.rte-toolbar{border:1px solid var(--color-border);border-bottom:1px solid var(--color-border);background:var(--color-surface-3);border-radius:var(--radius-md) var(--radius-md) 0 0;flex-wrap:wrap;gap:2px;padding:6px 8px;display:flex}.rte-btn{border-radius:var(--radius-sm);width:32px;height:32px;color:var(--color-text);cursor:pointer;background:0 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0);border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}@media (width<=767px){.app-content [style*=grid-template-columns]{grid-template-columns:1fr!important}.app-content [style*="grid-template-columns: repeat(4"],.app-content [style*="grid-template-columns: repeat(5"]{grid-template-columns:repeat(2,1fr)!important}.app-content [style*="grid-template-columns: repeat(7"]{font-size:.75rem;grid-template-columns:repeat(7,1fr)!important}.app-content [style*=auto-fill],.app-content [style*=auto-fit]{grid-template-columns:1fr!important}.app-content [style*=grid-template-columns]>*{min-width:0}.card,.glass-card{min-width:0;max-width:100%;overflow:hidden}.app-content{overflow-x:hidden}.input,select.input,textarea.input{max-width:100%}.page-enter>div[style*="justify-content: space-between"]{flex-wrap:wrap;gap:12px}.modal{margin:16px;max-width:calc(100vw - 32px)!important}body{padding-top:env(safe-area-inset-top);padding-bottom:env(safe-area-inset-bottom)}.btn,button{min-height:38px}.btn-sm{min-height:32px}.dashboard-ticket-hide-mobile{display:none!important}.dashboard-ticket-row{gap:10px!important}.dashboard-ticket-num{width:auto!important}.hide-mobile{display:none!important}}[data-theme=serenity]{--color-primary:#0ea5e9;--color-primary-light:#38bdf8;--color-primary-dark:#0284c7;--color-primary-alpha:#0ea5e91a;--color-canvas:#f0f7ff;--color-surface:#fff;--color-surface-2:#f8fbfe;--color-surface-3:#ecf1f9;--color-surface-4:#dce4f2;--color-border:#c7d9f0;--color-border-strong:#b0c1e0;--color-border-tertiary:#99abd0;--color-text:#0f172a;--color-text-muted:#475569;--color-text-subtle:#64748b;--color-text-faint:#94a3b8;--color-inverse-canvas:#000;--color-inverse-surface-1:#f8fafc;--color-inverse-text:#111827;--color-success:#10b981;--color-danger:#ef4444;--color-warning:#f59e0b;--color-info:#0ea5e9;--shadow-sm:0 1px 2px #0f172a0a;--shadow-md:0 4px 6px #0f172a14;--shadow-lg:0 10px 15px #0f172a1a;--shadow-primary:none;--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:var(--color-canvas);color:var(--color-text)}[data-theme=serenity] .glass-card,[data-theme=serenity] .card{background:var(--color-surface);border:1px solid var(--color-border);box-shadow:var(--shadow-sm);border-radius:8px}[data-theme=serenity] .btn-primary{color:#fff;background:#0369a1;border:none;border-radius:6px;padding:8px 16px;font-size:14px;font-weight:500}[data-theme=serenity] .btn-primary:hover{box-shadow:var(--shadow-md);background:#0284c7}[data-theme=serenity] input,[data-theme=serenity] textarea,[data-theme=serenity] select{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border);border-radius:6px}[data-theme=serenity] input:focus,[data-theme=serenity] textarea:focus,[data-theme=serenity] select:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-alpha)}[data-theme=zen]{--color-primary:#059669;--color-primary-light:#10b981;--color-primary-dark:#047857;--color-primary-alpha:#0596691a;--color-canvas:#f0fdf4;--color-surface:#fff;--color-surface-2:#f8fdf7;--color-surface-3:#ecf7f1;--color-surface-4:#d1f5e8;--color-border:#bbf0dc;--color-border-strong:#a7f3d0;--color-border-tertiary:#6ee7b7;--color-text:#051c15;--color-text-muted:#355e3b;--color-text-subtle:#4b7c59;--color-text-faint:#6b9a7f;--color-inverse-canvas:#000;--color-inverse-surface-1:#f7fef9;--color-inverse-text:#051614;--color-success:#059669;--color-danger:#dc2626;--color-warning:#f59e0b;--color-info:#059669;--shadow-sm:0 1px 2px #051c150a;--shadow-md:0 4px 6px #051c1514;--shadow-lg:0 10px 15px #051c151a;--shadow-primary:none;--lightningcss-light:initial;--lightningcss-dark: ;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:var(--color-canvas);color:var(--color-text)}[data-theme=zen] .glass-card,[data-theme=zen] .card{background:var(--color-surface);border:1px solid var(--color-border);box-shadow:var(--shadow-sm);border-radius:8px}[data-theme=zen] .btn-primary{background:var(--color-primary);color:#fff;border:none;border-radius:6px;padding:8px 16px;font-size:14px;font-weight:600}[data-theme=zen] .btn-primary:hover{background:var(--color-primary-light);box-shadow:var(--shadow-md)}[data-theme=zen] input,[data-theme=zen] textarea,[data-theme=zen] select{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border);border-radius:6px}[data-theme=zen] input:focus,[data-theme=zen] textarea:focus,[data-theme=zen] select:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-alpha)}[data-theme=slate]{--color-primary:#0369a1;--color-primary-light:#0284c7;--color-primary-dark:#02569b;--color-primary-alpha:#0369a11a;--color-canvas:#0f172a;--color-surface:#1e293b;--color-surface-2:#334155;--color-surface-3:#475569;--color-surface-4:#64748b;--color-border:#475569;--color-border-strong:#64748b;--color-border-tertiary:#94a3b8;--color-text:#f1f5f9;--color-text-muted:#cbd5e1;--color-text-subtle:#94a3b8;--color-text-faint:#64748b;--color-inverse-canvas:#fff;--color-inverse-surface-1:#f8fafc;--color-inverse-text:#0f172a;--color-success:#059669;--color-danger:#dc2626;--color-warning:#d97706;--color-info:#0369a1;--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 12px #00000059;--shadow-lg:0 8px 24px #0006;--shadow-primary:none;--lightningcss-light: ;--lightningcss-dark:initial;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background:var(--color-canvas);color:var(--color-text)}[data-theme=slate] .glass-card,[data-theme=slate] .card{background:var(--color-surface);border:1px solid var(--color-border);box-shadow:var(--shadow-sm);border-radius:8px}[data-theme=slate] .card:hover{background:var(--color-surface-2);box-shadow:var(--shadow-md)}[data-theme=slate] .btn-primary{background:var(--color-primary);color:#fff;text-transform:capitalize;border:none;border-radius:6px;padding:8px 16px;font-size:14px;font-weight:600}[data-theme=slate] .btn-primary:hover{background:var(--color-primary-light);box-shadow:var(--shadow-md)}[data-theme=slate] .btn-secondary{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border);border-radius:6px}[data-theme=slate] .btn-secondary:hover{background:var(--color-surface-2);border-color:var(--color-border-strong)}[data-theme=slate] input,[data-theme=slate] textarea,[data-theme=slate] select{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border);border-radius:6px}[data-theme=slate] input:focus,[data-theme=slate] textarea:focus,[data-theme=slate] select:focus{border-color:var(--color-primary-light);box-shadow:0 0 0 3px var(--color-primary-alpha)}[data-theme=neon]{--color-primary:#0f8;--color-primary-light:#0fa;--color-primary-dark:#0d7;--color-primary-alpha:#00ff881a;--color-canvas:#0a0e27;--color-surface:#151a3f;--color-surface-2:#1e2557;--color-surface-3:#252d6f;--color-surface-4:#2a3380;--color-border:#00ff8840;--color-border-strong:#00ffaa60;--color-border-tertiary:#00dd7780;--color-text:#e0e6ff;--color-text-muted:#a0aad0;--color-text-subtle:#7080b0;--color-text-faint:#505080;--color-inverse-canvas:#000;--color-inverse-surface-1:#0a0e27;--color-inverse-text:#0f8;--color-success:#0f8;--color-danger:#f05;--color-warning:#fa0;--color-info:#0af;--shadow-sm:none;--shadow-md:none;--shadow-lg:none;--shadow-primary:0 0 20px #00ff884d;--lightningcss-light: ;--lightningcss-dark:initial;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background:var(--color-canvas);color:var(--color-text)}[data-theme=neon] .glass-card,[data-theme=neon] .card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:8px;box-shadow:0 0 10px #00ff881a}[data-theme=neon] .btn-primary{background:var(--color-primary);color:var(--color-canvas);border:2px solid var(--color-primary);text-transform:uppercase;letter-spacing:1px;font-weight:700;box-shadow:0 0 10px #0f86}[data-theme=neon] .btn-primary:hover{color:var(--color-primary);background:0 0;box-shadow:0 0 20px #0f89}[data-theme=neon] input:focus,[data-theme=neon] textarea:focus,[data-theme=neon] select:focus{border-color:var(--color-primary);box-shadow:0 0 15px #00ff8880}[data-theme=neon] .badge{color:var(--color-primary);border:1px solid var(--color-border);background:#00ff8826}[data-theme=linear]{--color-primary:#5e6ad2;--color-primary-light:#828fff;--color-primary-dark:#5e69d1;--color-primary-alpha:#5e6ad21a;--color-canvas:#010102;--color-surface:#0f1011;--color-surface-2:#141516;--color-surface-3:#18191a;--color-surface-4:#191a1b;--color-border:#23252a;--color-border-strong:#34343a;--color-border-tertiary:#3e3e44;--color-text:#f7f8f8;--color-text-muted:#d0d6e0;--color-text-subtle:#8a8f98;--color-text-faint:#62666d;--color-inverse-canvas:#fff;--color-inverse-surface-1:#f5f6f6;--color-inverse-text:#000;--color-success:#27a644;--color-danger:#ef4444;--color-warning:#f59e0b;--color-info:#3b82f6;--color-bg:#010102;--color-brand-secure:#7a7fad;--shadow-sm:none;--shadow-md:none;--shadow-lg:none;--shadow-primary:none;--radius-xs:4px;--radius-sm:6px;--radius-md:8px;--radius-lg:12px;--radius-xl:16px;--radius-xxl:24px;--radius-pill:9999px;--lightningcss-light: ;--lightningcss-dark:initial;--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;background:var(--color-canvas);color:var(--color-text)}[data-theme=linear] .glass-card,[data-theme=linear] .card,[data-theme=linear] .form-card,[data-theme=linear] .analytics-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-lg);box-shadow:none}[data-theme=linear] .card:hover{background:var(--color-surface-2);border-color:var(--color-border-strong)}[data-theme=linear] .btn-primary{background:var(--color-primary);color:#fff;border-radius:var(--radius-md);border:none;padding:8px 14px;font-weight:500;transition:background .15s}[data-theme=linear] .btn-primary:hover{background:var(--color-primary-light)}[data-theme=linear] input,[data-theme=linear] textarea,[data-theme=linear] select{background:var(--color-surface);color:var(--color-text);border:1px solid var(--color-border);border-radius:var(--radius-md)}[data-theme=linear] input:focus,[data-theme=linear] textarea:focus,[data-theme=linear] select:focus{border-color:var(--color-primary);box-shadow:0 0 0 3px var(--color-primary-alpha)}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeOut{0%{opacity:1}to{opacity:0}}@keyframes slideUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes slideDown{0%{opacity:0;transform:translateY(-16px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(40px)}to{opacity:1;transform:translate(0)}}@keyframes slideInLeft{0%{opacity:0;transform:translate(-40px)}to{opacity:1;transform:translate(0)}}@keyframes scaleIn{0%{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}@keyframes spin{to{transform:rotate(360deg)}}.skeleton{background:linear-gradient(90deg, var(--color-surface-2) 25%, var(--color-surface-3) 50%, var(--color-surface-2) 75%);border-radius:var(--radius-md);background-size:200% 100%;animation:1.5s infinite shimmer}@keyframes sla-pulse{0%,to{opacity:1;box-shadow:0 0 #ef444466}50%{opacity:.85;box-shadow:0 0 0 6px #ef444400}}@keyframes sla-pulse-warning{0%,to{opacity:1;box-shadow:0 0 #f59e0b66}50%{opacity:.85;box-shadow:0 0 0 6px #f59e0b00}}.sla-badge{font-variant-numeric:tabular-nums;white-space:nowrap;border-radius:99px;align-items:center;gap:4px;padding:2px 8px;font-size:.6875rem;font-weight:600;display:inline-flex}.sla-badge-ok{color:var(--color-success);background:#10b98126}.sla-badge-warning{color:var(--color-warning);background:#f59e0b26}.sla-badge-critical{color:#f97316;background:#f59e0b33;animation:1.5s infinite sla-pulse-warning}.sla-badge-breached{color:var(--color-danger);background:#ef444433;animation:1.5s infinite sla-pulse}.glass-card{-webkit-backdrop-filter:blur(12px);background:#1a1a248c!important;border:1px solid #ffffff0f!important}[data-theme=light] .glass-card{-webkit-backdrop-filter:blur(24px)saturate(180%)!important;background:#ffffffb8!important;border:1px solid #ffffffe6!important;border-bottom-color:#b4b9e659!important;box-shadow:inset 0 1px #fffffff2,0 8px 32px #1e1e5014,0 2px 8px #1e1e500d!important}[data-theme=serenity] .glass-card{-webkit-backdrop-filter:blur(24px)saturate(150%)!important;background:#ffffffbf!important;border:1px solid #c7d9f099!important;border-bottom-color:#0ea5e940!important;box-shadow:inset 0 1px #fffffff2,0 8px 32px #0ea5e914,0 2px 8px #0ea5e90d!important}[data-theme=warm] .glass-card{-webkit-backdrop-filter:blur(24px)saturate(150%)!important;background:#ffffffbf!important;border:1px solid #fcd34d80!important;border-bottom-color:#d9770633!important;box-shadow:inset 0 1px #fffffff2,0 8px 32px #d9770614,0 2px 8px #d977060d!important}[data-theme=zen] .glass-card{-webkit-backdrop-filter:blur(24px)saturate(150%)!important;background:#ffffffbf!important;border:1px solid #bbf0dc99!important;border-bottom-color:#05966933!important;box-shadow:inset 0 1px #fffffff2,0 8px 32px #05966914,0 2px 8px #0596690d!important}[data-theme=linear] .glass-card{-webkit-backdrop-filter:blur(12px);box-shadow:none!important;background:#0f1011b3!important;border:1px solid #23252acc!important}[data-theme=neon] .glass-card{-webkit-backdrop-filter:blur(12px)saturate(120%);background:#151a3fa6!important;border:1px solid #00ff8840!important;box-shadow:0 0 20px #00ff881a!important}[data-theme=slate] .glass-card{-webkit-backdrop-filter:blur(12px);background:#1e293b99!important;border:1px solid #47556980!important;box-shadow:0 0 12px #0369a114!important}.card-hover{transition:transform .25s cubic-bezier(.34,1.56,.64,1),box-shadow .25s}.card-hover:hover{box-shadow:var(--shadow-md);transform:translateY(-3px)}@keyframes modalIn{0%{opacity:0;transform:scale(.92)translateY(8px)}to{opacity:1;transform:scale(1)translateY(0)}}@keyframes pageSlideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}[data-theme=light] .table-container{-webkit-backdrop-filter:blur(20px)saturate(160%);background:#ffffffb8;border-color:#ffffffd9;box-shadow:inset 0 1px #ffffffe6,0 4px 16px #1e1e500f}[data-theme=light] .table th{background:#f8f9ffd9;border-bottom-color:#b4b9e666}[data-theme=light] .table td{border-bottom-color:#b4b9e638}[data-theme=light] .table tbody tr:hover td{background:#6366f10a}[data-theme=light] .global-search-modal{-webkit-backdrop-filter:blur(32px)saturate(200%);background:#ffffffeb;border:1px solid #fffffff2;box-shadow:inset 0 1px #fff,0 32px 80px #1e1e5029}[data-theme=light] .global-search-item:hover,[data-theme=light] .global-search-item.active{background:#6366f112}[data-theme=light] .rating-card{-webkit-backdrop-filter:blur(24px)saturate(180%);background:#fffc;border:1px solid #ffffffe6;box-shadow:inset 0 1px #fff,0 20px 60px #1e1e501a}[data-theme=light] .badge-primary{color:#4f46e5;background:#6366f11f}[data-theme=light] .badge-success{background:#10b9811f}[data-theme=light] .badge-warning{color:#b45309;background:#f59e0b1f}[data-theme=light] .badge-danger{color:#dc2626;background:#ef44441a}[data-theme=light] .badge-neutral{color:#475569;background:#64748b1a}.tab-underline{position:relative}.tab-underline:after{content:"";background:var(--color-primary);height:2px;transition:transform var(--dur-2) var(--ease-out-quart);position:absolute;bottom:-1px;left:0;right:0;transform:scaleX(0)}.tab-underline.active:after{transform:scaleX(1)}@keyframes checkFlash{0%{opacity:0;transform:scale(0)}50%{opacity:1;transform:scale(1.2)}to{opacity:1;transform:scale(1)}}.breadcrumb{color:var(--color-text-muted);align-items:center;gap:6px;margin-bottom:12px;font-size:.8125rem;display:flex}.breadcrumb a{color:var(--color-text-muted);text-decoration:none;transition:color .15s}.breadcrumb a:hover{color:var(--color-primary)}.breadcrumb-separator{color:var(--color-text-faint);font-size:.75rem}.breadcrumb-current{color:var(--color-text);font-weight:500}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}